Shipping policy

When you place an order to buy a product from Doctor Greene’s, we’ll email you to confirm the details of the order we received from you. Your order represents an offer to us to buy a product, which is accepted by us when we send e-mail confirmation to you that we’ve dispatched it. That acceptance is complete at the time we send the dispatch confirmation email to you. Any product or products on the same order that we have not confirmed in a dispatch confirmation email do not form part of that contract.

We will try to deliver all products to you within 2-5 working days of your order for items for delivery within the Republic of Ireland. For all other orders, delivery lead times vary. Furthermore, products are subject to availability and delays may sometimes occur that are outside our control. Any dates specified for delivery are therefore approximate only.

If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery, you must sign off validly on the delivery of the products, after which time the products become your sole responsibility.

When you purchase online, you have a statutory right to return a product up to 14 days after your order has been delivered (cooling off period) if you are a resident of an EU member state.

We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us and we will organise a refund. Any breakages or damages must be reported within 24 hours of purchase/delivery.

If you are unhappy with the products or services you have received from us, please email us. You can also submit any complaints to the Online Dispute Resolution platform operated by the European Commission.

Many of Doctor Greene’s products are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.